I was adamant I did not want the money that was actually paid out, but they insisted, so I agreed to take $106. By this time perhaps 20 people had come around to see what the commotion was all about.įinally, after some extreme condescending attitudes, they made the MAJOR decision to refund both the false transaction and the real one. I said they were defrauding customers and it was NOT the cashier's fault. I was told it might take 7 to 10 days to get it fixed. general manager and spending almost an hour arguing over this (having shown them the bank web page showing the double charge and the affidavit I had them write out).

After calling in the cage mgr, floor mgr, gaming mgr and asst. SURPRISE-DOUBLE Charged!!! So, right back to the casino. Luckily, I made them put this in writing.Īfter I won, I left and immediately checked my acct. After about 10 minutes of haggling, they rebooted and supposedly the original transaction didn't go through, they evidently ran my card again, which I specifically said 'DO NOT TRY TO DOUBLE CHARGE ME' as I have my netbook and aircard and will check my bank acct when I leave. Their software crashed right after they ran my card ($3 transaction fee). I also decided to take $50 from my bank account using my debit card at the cashier. We went into the casino because you get $10 free play. I won here in blackjack, so this isn't from a customer that lost money at the tables, in fact I doubled my money. I don't do casinos, but when I do I normally win. I am presently sitting in the RV park, in the middle of shooting a documentary around the US.

Ute mountain casino buffet schedule